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We have listed some of the reviews we received on Google Places. You are welcome to read them and also take a few minutes to share your own experience on Google Places.
Great service with good people. Tnx Troy for taking care of all little issues with the car
I took my car in to evaluate an error code. I was told it was a bad speed sensor and would cost $650.00. I took my car to my old mechanic and he did the entire job for $165.00, but that did not clear the error code. So, I took it back to MB of Buckhead, since they misdiagnosed it (they have MB approved diagnostic computer/software). They then said it was a bad steering angle sensor and quoted me $1200. My mechanic charged me $375. Fixed.
I visit this location for all service on my little Smart Car. Mr. Mann, my service manager, is helpful, kind and knowledgeable. I am so grateful that he is there.
We had a awesome experience in Mercedes benz Buckhead, the salesperson was amazing
Horrible customer service or lack thereof, and they sell lemons
Lisa Reid is the most amazing service advisor in Atlanta. She takes great care of you and treats you like you're the only customer. My friend gets his car serviced here and my next car will be a Mercedes - Lisa you Rock
The service staff at MBofB has been top notch. The facilities are very nice, they offer snacks, coffee, bottled water, and are quick to get you into a loaner when reserved. The location is very convenient for those Intown and around Buckhead.
Overall upscale and clean facility, all the cars are stored on the top levels. A huge selection. Sales and services are nice and friendly.
I have a certificate for mercedes benz accessories through american express. The knoxville mercedes dealer doesn't have many accessories so a few months ago I called to see when the gift shop closed. I drove 3 hours to find that they closed early and that no one could help me. Then on Dec. 31 I called and they said that it would close at 4, I drive 3 hours again and arrive at 3:30 to hear that they were wrong and closed at 2 that day. No Im sorry, no let me see if I can get someone to help, just a big FU. After 2 trips I will never be back.
SICK OF THIS DEALERSHIP, THEY SELL LEMONS AND CAN'T FIX THEM NOR ARE THEY WILLING TO HELP YOU MEDIATE THE SITUATION!!!!! DON'T BUY AN EXPENSIVE JUNKER!!!
AS I HAVE A 2015 C300 LEMON AND I WILL CONTINUE TO POST DAILY UNTIL MERCEDES-BENZ DOES THE RIGHT THING AND TAKES RESPONSIBILITY FOR THEIR PRODUCTS MY CAR IS A LEMON, IT STARTED WITH THE WHOOMP WHOOMP SOUND COMING FROM THE FRONT OF THE CAR IN THE WHEEL BASE AT AROUND 8500 MILES AND THE DEALERSHIPS HAVE HAD MY CAR A TOTAL OF 75 DAYS OVER THE LAST YEAR AND FIXED OR NOT FIXED NUMEROUS PARTS AND THEY REFUSE TO DO ANYTHING ABOUT IT. ALL I HAVE ASKED FOR AT THIS POINT IS TO ALLOW ME TO EXCHANGE THE VEHICLE AND THEY REFUSE AND I WAS TOLD TO TAKE IT TO THE GEORGIA STATE OF CONSUMER PROTECTION TO GO THROUGH THE LEAGAL STEPS!!! THE STATE SAYS THAT 90% OF CLAIMS ARE ACCEPTED AND RESOLVED BEFORE HAVING TO GO THROUGH THE LEAGAL BATTLES SO THAT MAKES MERCEDES-BENZ IN THE 10% OF COMPANIES THAT DON'T STAND BEHIND THEIR PRODUCT A WHEN SOMETHING IS WRONG WITH IT!
The purchase process was awesome. I dealt with Mr. Wheeler. I flew in from Florida to make the transaction in 12/2015 and the experience was perfect. Speed up to 11/2016. I upgraded my vehicle at Mercedes Benz of Delray. I was advised that I need to contact Buckhead dealership[ and cancel some of the optional packages that I purchased. Somehow I was connected with Jacob Montague. The prorated refund amount on purchases and gap insurance didn't seem correct. I have emailed him, left messages, and even spoke to him yesterday. He was quite rude, as if I was a bother. If I was buying a car im sure the vibe would be a lot different. I asked him if I could deal with someone else in the finance/accounting department who could give me an itemized breakdown on how they calculated the proration. Has yet to return my call or email
Mr Garland was wonderful. He was very patient and knowledgeable as well as professional about everything car in the lot. I love this place.
ease access on tge side of the highway)
Great dealership. Its Mercedes so they come with a certain attitude, but its OK, once you get past that they're a great bunch of people to work with. Service may take a while but there is free WiFi to work while you wait.
Great service. My salesman really took good care of us and made the whole process easy and painless! Awesome overall experience!
First they tried to charge me near full price on a used car. They tried to charge for many accessories and fees associated with new cars on a used car. Then, I had to take a phone call while I was there and was walking around looking for a private place to chat and multiple staff members annoyed me and harassed me and told me I couldn't be somewhere. This place seems nice and friendly on the surface, but is actually quite unprofessional once you interact with them. I tried to call and discuss this with them but could not get through to a live person.
This customer service here is impeccable! Gotta love Brent my service manager.
If you are looking for friendly sales and sevice professionals... MB of Buckead is what you seek.
My car place.
I wrote the same thing on Yelp.
If you are looking for a new Mercedes, just call Robert Brannan. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car.
I am very happy.
Like valeting at a resort hotel.